Blog

In the dynamic world of dental care, staying ahead requires not just exceptional clinical expertise but also a modernized IT infrastructure that can support growth and enhance operational efficiency. Recently, a leading dental provider partnered with Performive to embark on a transformative journey, enabling them to solidify their growth and deliver exceptional care through a seamless transition to an enhanced IT solution.

CUSTOMER OVERVIEW

With 40 state-of-the-art dental care practices across the state, our customer is a renowned provider of multi-specialty dental and orthodontic care. By leveraging the latest technologies and a team of talented general dentists and specialists, they ensure the highest standard of care for their patients.

CHALLENGES: UPDATING LEGACY INFRASTRUCTURE FOR GROWTH

To support their expansion plans following private equity investment, the client brought on a new Chief Information Officer (CIO). The primary objective was to modernize their IT infrastructure and find a reliable provider to build and manage their updated solution. They faced the challenge of updating decades-old legacy gear and tools while stabilizing their infrastructure and offloading the production workload. The client’s biggest pain point revolved around their unreliable backup solution, which put their data at risk of loss.

WHY WE WON

Performive stood out from the competition due to our creative and unique approach in crafting a tailored solution for the client. Our technical aptitude and thoughtfulness were evident throughout the deal process, showcasing our expertise in addressing their specific challenges. Moreover, our clear and consistent communication, coupled with our responsiveness, left a lasting impression on the client.

SOLUTION: MANAGED SERVICES & DATA PROTECTION

Performive implemented a range of solutions to address the client’s needs and enable their growth:

1. Managed Services: Our team provided proactive management and monitoring of their IT infrastructure, ensuring optimal performance and uptime.
2. Disaster Recovery as a Service (DRaaS): We developed a robust disaster recovery solution to protect their critical data and ensure business continuity.
3. Data Protection – Backup as a Service: By offering local and on-site backup solutions, we reduced the risk of data loss and provided peace of mind.
4. Performive Cloud: Leveraging our secure and scalable cloud platform, we enabled the client to leverage the benefits of cloud computing for their operations.
5. Managed Networking: We optimized their network infrastructure, enhancing connectivity and ensuring seamless communication between their dental practices.

CUSTOMER OUTCOME

Performive’s partnership empowered the client with the portability and freedom to scale their organization effectively. By entrusting their IT infrastructure to us, the company gained more internal time and resources to focus on critical business initiatives. With our comprehensive, compliant, and up-to-date data protection and cloud solution in place, the client achieved peace of mind and could confidently pursue their growth plans.

Our commitment to exceptional service impressed the client so much that they returned to us to purchase additional services. Moreover, this deal demonstrated Performive’s ability to compete and win against other enterprise providers, while meeting the stringent requirements of HIPAA and PCI compliance.

CONCLUSION

Performive’s partnership with the dental client exemplifies our dedication to empowering organizations with modernized IT. Our commitment to exceptional service impressed the client so much that they returned to us to purchase additional services. Moreover, this deal demonstrated Performive’s ability to compete and win against other enterprise providers, while meeting the stringent requirements of HIPAA and PCI compliance.