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In the telecom analytics industry, the stakes are high when it comes to data protection and operational continuity. This case study delves into how Performive, a leading managed service provider, came to the rescue of a prominent telecom analytics provider facing the aftermath of a ransomware attack just before Memorial Day weekend.

CUSTOMER OVERVIEW

Our customer, a trailblazer in Telecom analytics, serves over 1,000 clients through its Active Intelligence platform. Offering solutions ranging from roaming and security to customer intelligence, their services hinge on deep network insights and real-time actions for revenue enhancement, cost reduction, and improved customer experiences.

CHALLENGES

The customer’s previous cloud provider fell victim to a ransomware attack on the eve of Memorial Day weekend. The client needed a partner to get them back up and running as soon as possible and was searching for a new and more secure data protection solution.

WHY PERFORMIVE WON

• Flexibility and Speed: While five other providers hesitated to engage for a week, Performive understood the urgency and promptly scheduled a meeting with the client.
• Holiday Weekend Commitment: The Performive Team worked tirelessly over the Holiday weekend to ensure the customer was back online.
• Immediate VCD Environment: Performive provided a Virtual Cloud Deployment environment upon signature, showcasing their commitment to swift action.

SOLUTION

Performive implemented a range of solutions to address the client’s needs and enable their growth:

1. Managed Services: Tailored management of critical IT functions.
2. Disaster Recovery as a Service: Ensuring data integrity and operational continuity in the face of unforeseen events.
3. Performive Enterprise Security: Comprehensive security solutions to safeguard against cyber threats.
4. VMware Private Pod: A virtualization solution ensuring a robust and scalable private cloud environment.

CUSTOMER OUTCOME

• Swift Deployment: Performive delivered a VM private cloud environment, complete with offsite backups and endpoint protection within 13 days, one day ahead of their commitment.
• Quick Service Resumption: Key services were resumed within days, preserving crucial customer relationships. The rapid response allowed the customer to get back to business within a week.
• Cost-Effective Security Upgrade: Added Endpoint Security and Immutable Backups at the same cost as the previous provider.
• Repeat Business: Impressed by Performive’s service, the customer returned two months later to purchase additional services.

CONCLUSION

Performive’s dedication to flexibility, speed, and security not only salvaged our customer from a ransomware attack but also set the stage for a lasting partnership. In an industry where every moment counts, this case study serves as a testament to Performive’s unwavering commitment to its clients’ success.