Customer Support and Engineering

24x7x365 Support plus scalable engineering assistance

Three Levels of Support to Keep You Focused on Your Objectives

We are devoted to providing the best customer service and engineering support in the industry. We layer customer support excellence with both managed environment services and expert engineering to always meet our client’s needs no matter what the world throws at them.

Support

Certified technicians prioritize and dedicate themselves to providin a quick response, remediation, and documented solutions unlike any other in the industry.

24/7/365: We are always here, every hour, of every day, to support our customers
Global: Our Support and Managed Services serve any location – yours, ours, or anywhere in between.
Security-Included Philosophy: We provide an essential layer of security for every Performive customer. We wouldn’t have it any other way.

Managed Support

Make the most of the investments in your internal IT team by outsourcing routine, maintenance, or specialized skillset tasks to our knowledgeable support technicians. Keep your team focused on driving results for your organization.

Extensive Service: 100+ services included in managed cloud and managed services offerings.
Always-On Everywhere: Our around-the-clock managed support serves any location across the globe – ours, yours, or anywhere in between.
Deep Security: Enhanced security offerings are available for Performive managed clouds or add-on managed services.

Engineering

Engineering is the technical expertise midsize enterprises need to be agile and competitive. Rely on Performive’s Engineering Support Team, by the hour, for specialized skillsets and cutting-edge strategic advice to advance your company’s position.

Above & Beyond: When you need hands-on help, turn to our certified team of engineers for support. We strategize. We architect. We optimize. All for you.
Your Experts: In this first of its kind offering, borrow our in-house expertise by the hour, on-demand as you need it.
Scalable: Control IT spend by turning up Engineering assistance when you need it, and down when you don’t.
Cover Gaps: Access specialized and certified skillsets from our Engineering Team to cover staffing gaps or speed delivery of a project.