Server and Cloud Management
100+ monitoring, optimization, and management services are included in our 3 levels of Managed Support.
What is Server Management or Cloud Management?
As a tenured multicloud provider, we understand that some clients just prefer to keep control, while others find value in all the management services we provide. This scalable, managed services concept benefits growing companies as they can add or remove areas of management at any time.
Performive offers fully and partially managed servers and cloud environments.
What is Included in Server and Cloud Management?
There are three levels of support and cloud management that we provide our clients: Devoted Support, Devoted Managed Support, and Devoted Engineering. Managed cloud and managed servers from Performive include both Devoted Support and Devoted Managed Support categories in their service. Devoted Engineering assistance is also available to managed cloud and managed server clients for an hourly fee. Expand the sections below to see managed service details.
| Performive Services | Devoted Support | Devoted Managed Support | Devoted Engineering |
|---|
| Establish notification route and contact information | |||
| Catalog managed device identification and information | |||
| Deploy monitoring agent on managed devices | |||
| Setup and configure patch agents: kernel, security vulnerabilities | |||
| Configure Performive management tools in client’s site |
| 24x7x365 monitoring of managed devices, metrics, application services and availability | |||
| Restore hardware and operating systems to operating condition | |||
| Log incident and solution summary of each request | |||
| Monitor server components: CPU, RAM, HDD, System load and more. | |||
| Monitor switch data: bandwidth, inbound / outbound, port stats, uptime, CPU, temp., memory metrics. | |||
| Monitor hardware firewalls: system uptime, interface status, CPU, temperature and memory metrics. | |||
| Monitor application health: HTTP status, PHP status and MySQL |
| Hard drive monitoring / diagnostics utilizing SMART diagnostic tools | |||
| RAID monitoring / diagnostics using vendor defined RAID tools | |||
| Port configurations on firewalls | |||
| White list ip (hardware and software: NSX) | |||
| Triage and troubleshoot operating system issues | |||
| Triage and troubleshoot operating system issues | |||
| Update and / or repair file system issues | |||
| Restore from backups | FSCK check | |||
| Extend / increase LVM file systems | |||
| Control panel issues (cPanel) | |||
| Configuration analysis | |||
| Configuration modifications | |||
| LAMP stack issues | |||
| Operating system advanced management | |||
| Cron job configuration | |||
| User / group permission management | |||
| FTP / SSH configuration | |||
| Backup assistance | |||
| Remediate advanced hardware and operating system issues | |||
| VLAN setup | |||
| Remediate frontend IP, advanced BGP and OSPF issues | |||
| SAN management | |||
| Server OS management | |||
| Environment Migrations and Migration Support |
| Rack and stack requests - Customer provided instructions | |||
| Hardware and part replacement as necessary | |||
| Configuration analysis | |||
| Cabinet layout | |||
| Efficiency power utilization vs density | |||
| Airflow engineering (device placement) | |||
| Cable management best practices |
| Triage and troubleshoot hardware | |||
| Provide how-to guidance | |||
| Reset password assistance | |||
| Performive Mail support | |||
| Add / remove users | |||
| Respond to system or network up / down statuses | |||
| Hardware and part replacement as necessary | |||
| Frontend and backend port configurations on switches | |||
| Network connectivity issues | |||
| Speed / duplex synchronization issues | |||
| White list ip (software OS) | |||
| Server / network latency issues | |||
| Traceroute / ICMP packet analysis | |||
| Port issues: configuration, saturation | |||
| Additional IP’s, network drive, manual package updates |
| System or interface up / down status | |||
| Review and report IPS alarms | |||
| Respond to client inquiries | |||
| Connection configuration | |||
| Private network configuration | |||
| Object creation, legacy juniper | |||
| Basic NAT setup and configuration | |||
| Basic security policy setup | |||
| System health issues: PSU, fan, memory, CPU and temperature | |||
| VPN configuration | |||
| Advanced security policy configuration | |||
| Network and security policy issues | |||
| Advanced NAT configuration |
| User creation and management | |||
| System or interface up / down status | |||
| Management connection setup | |||
| Basic network management: Addition / removal of IP’s, VLAN’s, VE’s and static routes | |||
| Port related issues: errors, bouncing and port protection | |||
| System Health Issues: PSU, fan, memory, CPU and temperature | |||
| Critical firmware updates | |||
| Advanced network management and troubleshooting | |||
| Switch management | |||
| Router management | |||
| Load balancer management | |||
| Firewall management |
| Patch Management | |||
| Perform patch identification list as requested | |||
| Perform patch deployment in client production environment as requested |
| Internal name resolution issues (Performive provided) | |||
| External name resolution issues (Performive provided) | |||
| Client domains pointed to Performive DNS | |||
| Domain expiration notifications (Performive provided) | |||
| SSL expiration notification (Performive provided) | |||
| Domain and SSL renewals (Performive provided) |
| Veeam | |||
| R1soft | |||
| Cpanel | |||
| Magento | |||
| VMware | |||
| Velocloud | |||
| Horizon | |||
| VM's/compute | |||
| Kubernetes or containers* | |||
| Alienvault or Security Suite* | |||
| NSX-T 3.0* | |||
| *coming soon |
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Frequently Asked Questions About Server and Cloud Management
What clouds at Performive can be managed?
All of them. Performive offers management and deep VMware expertise on Bare Metal, Private Clouds, VMware Clouds, AWS, Azure, Google, and a combination of all or any of these clouds. Request a free consultation to learn more about our capabilities or to get a technical assessment of your current environment.
What is Devoted Engineering?
Devoted Engineering is a service that lets you borrow our in-house, expert engineers to work on your priority projects. Not every growing company can afford to hire on the wide range of deep skillsets they will need in a year’s worth of IT projects.
By being a managed customer of Performive, you can turn our engineering support on and off whenever your business has a need. Whether your IT team is lacking the skillset in-house, has had a turn-over and needs temporary work, or is over-extended on key projects, access to our Devoted Engineering Service is always available.
Does Server Management replace an organization’s IT team?
At Performive, we have been serving growing SMBs and mid-sized companies for more than a decade. We built our Devoted Support, Devoted Managed Support and Devoted Engineering Services to help mid-sized companies deliver quickly on their IT initiatives and we are evangelists for IT leadership within these organizations.
When we tout the value of managed infrastructure services over the use of an internal IT staff member’s time, we are not suggesting to business leaders that they need less IT staff. We are encouraging business leaders to get the most value out of their internal IT team members. Executing the same routine or maintenance tasks is not a path to innovation and growth. Allocate your internal technical resources to major business objectives, which improve process efficiencies, cost efficiencies, or competitiveness in the marketplace.
Rely on Performive for Cloud Management so You Can Focus on Innovation
Tell us about your innovation goals and how we can support your cloud to help get you there.